Exchange and/or Return Guarantee

We work with fresh flowers and fruits, both domestic and imported, and use only the highest quality materials and supplies.

Arrangements will be prepared upon request and as close as possible to the delivery date and time to ensure the freshness of the flowers and/or fruits, if included.

With the above in mind, please note the following points for requesting exchanges or returns.

• To request a return, you must notify us immediately upon receiving your order. If possible, do not accept the order if you notice any component of the arrangement is spoiled or damaged.
• Any additional products included with the arrangement must be in the same condition as when received, such as fruits, chocolates, wines, and other accessories. Please refrain from using or discarding products if they are in poor condition and you wish to request an exchange, so that our staff can verify their condition and proceed accordingly. Considering the prompt notification and the care that must be taken with flowers, return requests are accepted in the following cases: The floral arrangement is not what was ordered and/or does not comply with the substitution policy. The floral arrangement is not in good condition, such as wilted, damaged, or broken flowers. Fruit bowls contain spoiled or rotten fruit. Additional products such as plush toys, chocolates, and liquors are in poor condition, damaged, expired, or have altered labels. Cancellations or changes to orders are not permitted for products already purchased or prepared, unless you wish to add something to the order and it is not yet in delivery. Delivered.
• No compensation will be provided if delivery is not completed for any of the following reasons:
• No one is home at the time of delivery
• The delivery address is not clearly indicated or the shipment is refused by the recipient.